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Hi! I’m Mal. I build products that grow, and teams that scale.

I lead the internal Product and Design practice at Servcorp, where I work with other departments to design, build, and market digital products. Before that I was designing digital platforms and leading digital transformation across the global business.

To help others make better products I create articles, videos, and speak at public events.

I’m also a tragic Brisbane Broncos fan, and Aeropress coffee aficionado.

More about me


Case Study: WeChat bookings

A flagship mini-program that enables WeChats 1 Billion users to find, book, and pay for workspace in China.

Case study: Servcorp Home

Leading the Product Design for Servcorp’s $10 million customer experience upgrade.

Talks and articles